RETURN POLICY

Please note we do not accept returns/exchanges on: all tickets for events/sales, sale items, items purchased during promotions, custom pre-orders, jewelry, hats/hair accessories, swimwear, lip products, underwear/bodysuits, skin/body care, food items, and gift cards. 

These items are FINAL SALE.

We do not offer monetary refunds. Any items eligible for a return will be processed to shop credit. 

RETURNS + EXCHANGES

We reserve the right to reject returns beyond the return period or items that are not in the original condition in which they were received. If this is the case, the package will be returned to the customer and any shipping costs involved will not be covered by Shop The Skinny. 

Approved Returns can be made:

• By Mail - return shipping costs are the responsibility of the customer

• In-store - free exchanges or store credit

Online Purchases

Email community@shoptheskinny.ca with your order number and return request within 14 days of receiving your order to be eligible for shop credit or exchange. If we do not hear back from you within this time frame, your request ticket will be closed.

If the request is approved, items must be shipped back within 7 days upon initial return/exchange request. You must provide us with the return tracking number. Processing time can take up to 5 days after the order is received at our warehouse.

Do not send back your item without approval from our team, or it will not be accepted.

Merchandise must be unused, unwashed, unworn and returned in original packing with tags attached. A copy of receipt must be provided to process returns.

**Shipping fees are not refundable on returns or exchanges.**

In-Store Purchases

Email community@shoptheskinny.ca with your order number and return request within 14 days of purchasing your order to be eligible for shop credit or exchange. If we do not hear back from you within this time frame, your request ticket will be closed.

Must be returned within 14 days of purchase for store credit or exchange. Processing time can take up to 5 days after the order is returned to our warehouse.

Merchandise must be unused, unwashed, unworn and returned in original packing with tags attached. A copy of receipt must be provided to process an In-store return.

Damages

All items are inspected and documented prior to leaving our facility. 

If a damaged item does make its way to you, please email community@shoptheskinny.ca within 3 days of receiving your order. Please include your order number and images of the damaged item. 

Next steps will be taken after the issue is assessed by our team.