SHIPPING + RETURNS

PROCESSING TIME:

At The Skinny, we hustle to process and ship your orders within 5 business days of purchase. Around high volume periods (ie. Holiday Sale, Black Friday) please allow an additional 3-5 business days for your order to ship. We do not ship Saturday, Sundays or Holidays.

Please note our processing times do not include sale periods and the day(s) your order is packed and shipped is not counted as a day in transit.

CANCELLATIONS

Online orders can only be canceled within 4 hours of the order being placed. Please email community@shoptheskinny.ca for all cancellation requests.

If a shipping/pickup confirmation has already been sent, orders can not be cancelled or adjusted.

DOMESTIC SHIPPING

We strive to process your order promptly and ensure it arrives on time. However, delivery timelines are estimates and cannot be guaranteed. Delays may occur, if you live in a rural area or if the carrier experiences unforeseeable issues such as weather conditions, high package volumes, service interruptions and/or events beyond the control of The Skinny. Shipment tracking can be found in your shipping confirmation email once your order has shipped. It may take up to 48 hours for your tracking number to be activated.

Please note that Canada Post is closed on national, provincial and territorial holidays, with no collection or delivery of mail on these days.

INTERNATIONAL SHIPPING: To the United States

We strive to process your order promptly and ensure it arrives on time. However, delivery timelines are estimates and cannot be guaranteed. Delays may occur, if you live in a rural area or if the carrier experiences unforeseeable issues such as weather conditions, high package volumes, service interruptions, customs delays, and/or events beyond the control of The Skinny.

Please expect 6-12 business days in transit for all US bound packages, not including any potential delays faced by the shipping provider due to weather conditions, high package volumes, service interruptions, customs delays, etc. Packages shipped to the United States will be sent via Air Mail and may or may not include a tracking number.  

DUTY

Shipping rates do not include import or duty fees, which may be charged when the package reaches your destination country. These fees are levied by local customs authorities, and we cannot estimate these charges.

PREORDER SHIPMENTS

Payment is charged immediately at checkout, not when the item ships.

All pre-orders will have an estimated ship date listed. Please note that this ship date is not guaranteed.

If you order a pre-order item with an in-stock item, both items will ship together when the pre-order item becomes available. If you would like your items to ship or be available for pickup separately, please email community@shoptheskinny.ca for further information or please place two separate orders.

LOST PACKAGES

If you received a delivery notification but it appears your package has not been delivered, don't worry! Often carriers will pre-emptively scan a package as delivered, but it is still en-route. Please wait up to 72 hours and then follow these steps if you have still not received your order.

Check with neighbours (or those with neighbouring mailboxes), your concierge, or community mailbox. This is most often where your package will be.

If you are still unable to locate your package, please email shipping@shoptheskinny.ca and our team will file a claim with the shipping carrier. Please note that a resolution can take up to 30 business days.

The Skinny is not responsible for any direct or indirect damages resulting from our services. All items are purchased at your own risk. Any damage caused during shipping must be addressed directly with the shipping company. We will provide the tracking number (for Canada) and contact information for the shipping company as needed. We do not assume responsibility for lost packages.

Shipping fees are not refundable on returns or exchanges.

**Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of The Skinny. Such as, but not limited to, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card.**

LOCAL PICKUP

Once your order is packed and ready for pickup, you will receive an email notification. Please wait for this email before coming to pick up your order. Orders may take up to 5+ business days to process, as multiple items may be coming from our various locations and we require some time to courier these to your chosen location.

REFUND POLICY

RETURNS + EXCHANGES 

Please note all sale items, jewelry, hats/hair accessories, swimwear, lip products, underwear/bodysuits, and gift cards are a FINAL SALE. We do not accept any returns/exchanges on these pieces. This includes products purchased during any sale/promotional season.

Returns or exchanges may be done within 30 days from the original purchase date for a SHOP CREDIT only. We kindly require that all item(s) not be worn, altered or washed and they must have the original tags attached, or a return will be denied. Original receipt is required.

IN-STORE RETURNS

Returns or exchanges can be made within 30 days from the original purchase date for store credit only. Items must be unworn, unaltered, unwashed, and have original tags attached. The original receipt is also required. All tickets for events/sales are final.

ONLINE RETURNS

The same policy for in-store returns applies to online returns. To start the return/exchange process for online orders, please email us at community@shoptheskinny.ca with your order number, the items you are looking to return, and the reason for the return.

If approved, we will send details on where to send your item back to. Please do not send back your item without approval from our team, or it will not be accepted.

Items must be returned to our warehouse within 30 days from the original purchase date. Shipping fees are not refundable. The balance will be refunded as store credit upon the return of your items. We recommend using a shipping service with a tracking number, as we are not responsible for delayed or lost packages. The customer is responsible for shipping costs associated with returns/exchanges.

**Shipping fees are not refundable on returns or exchanges.**

Returns can take up to 5 business days to be processed once it arrives back at our warehouse. 

Items should be returned unworn and undamaged in its original packaging. All items are subject to inspection upon their return.

Upon inspection and processing, you will automatically receive an email notification of your store credit.

If in the event you receive your order and it is damaged or you received the incorrect item, we will provide you with a return shipping label and issue you a replacement or ship out the correct item. Damages need to be approved before a shipping label can be printed. Please email community@shoptheskinny.ca within 5 days of receiving your order to report any damages. Please include a short description of the damage and an image.