These are our most Frequently Asked Questions. If you don't see what you're looking for, please don't hesitate to send us an email! We'd be happy to hear from you!
Unfortunately, we are not offering International Shipping. If you absolutely LOVE something + can't live without it, please email us [at firstname.lastname@example.org] and we'd be happy to get a quote for you.
The Skinny works diligently to process and get those orders out to you within 24 hours of your order being placed (during the work week). Please note this may take longer during busier periods when it can take up to 48 hours for shipments to be dispatched. We do all shipping manually, so please keep that in mind.
Although we try our best to ensure packages are delivered in a timely manner, shipping times will vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons. Orders shipped within Canada will receive a Tracking Number from Canada Post. The Skinny will not be liable for lost or stolen packages and by placing an order with us, you accept the risk for this. Packages shipped to the United States will be shipped via Air Mail and may or may not have a tracking number associated with it. The Skinny is not liable for lost or stolen packages.
In some cases when items of heavy weight or irregular size are ordered, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges.
Shipping rates do not include import or duty fees that could be charged when the package reaches your destination country. We cannot estimate the fees associated with these charges as they are levied by your local customs authorities.
The Skinny is not responsible for any direct or indirect damages occurring as a result of the services we provide. All items are purchased at your own risk. You must directly address the shipping company for any damage caused during shipping. The Skinny will provide you with the tracking number [within Canada] and contact information for the shipping company as needed and requested. We do not assume any responsibility for lost packages.
Shipping fees are not refundable on Returns or Exchanges.
RETURNS + EXCHANGES ||
Returns or Exchanges may be done within 7 days from purchase date. We kindly require that all item(s) must not be worn, altered or washed and must have the original tags attached or a refund may be denied.
For online orders, please contact us by email [email@example.com] to make a Return request within 3 days of the package's delivery date. We will email back instructions from there.
We do not accept returns for jewelry, hats, swimwear or underwear. All Sale items OR Discounted Items are Final Sale. We also are not able to accept refunds on Gift Certificates.
Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days upon the return of your items to The Skinny. We also recommend that returns be shipped with a service proving a tracking number, as we are not responsible for delayed or lost packages.
Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please email firstname.lastname@example.org and we will be happy to provide instructions from there.